Refund & Cancellation
At Web Nows, we strive our best to deliver the best quality of services possible and guarantee your satisfaction with our services and support. We constantly improve and strive to deliver the best-customized development, website designing & development services through the internet. However, in case you are not satisfied with our services, please contact us immediately and we will correct the situation.
Let us know before going for a refund, If you’re not satisfied with the service, simply email support@webnows.com or call us at +91-9123311275. All requests are reviewed by the and personally responded to within 7 days.
Our refund policy has been designed in such a way that makes easy for our clients to understand. Web Nows will deliver a refund under the circumstances that have been planned in our refund policy. Please read the below refund policies carefully.
In line with providing our customers with the best quality and client experience, we have established a considerate cancellation & refund policy.
We plan each project by dividing work into milestones.
All projects begin with a complete discovery/analysis and the creation of a scope of work document. This is done to make sure that both parties have a complete understanding of the work required and thus eliminate the potential for project cancellations, reversals, or disputes.
As there is time spent to achieve every milestone and complete every module, a refund is not possible for work already completed.
In the event of a project terminated on a mutual basis, the client has control of all completed work, and any payment for further development will become void. No previous payment or deposit would be refunded.
No payment will be refunded once the client approves mock-up designs and we move into the development phase of the project.
There are no partial refunds for projects mid-way through a milestone phase.
No cancellations are entertained for services that our marketing team has offered on special occasions. These are limited-time offers and cannot be canceled.
You have already approved the web design. This condition will not apply if we are unable to complete the project as per the project’s specifications.
The project delays are caused by a lack of communication from your end.
If paid by credit card, refunds will be done to the credit card number provided at the time of purchase and in case of debit card / net banking payments refund will be made to the same account. Full refund if the project has not started.
No refund will be provided for the days the resource has already worked. If the client is not satisfied with the work at any point in time, he must immediately notify our Project Manager and ask for commitments towards discounts for the work loss. Any such negotiation at a later date will not be acceptable
Web Design & Development
Web design and web development projects require extensive resources, consume our time, and incur a lot of internal expenses. Therefore once a payment or deposit is made, it is non-refundable. Payments for custom design projects (i.e. website designs, individual page and smaller design components within a website, enhancements, additional pages, logo design, etc.) and custom development projects (i.e. PHP programming, WordPress CMS custom development, Laravel projects, WordPress Plugin custom development, HTML static websites, E-commerce websites etc.) are made to us in increments as a courtesy to the client as well as discounted for those who agree to pay in full, but if a project gets canceled, delayed or postponed by the client, then all amount paid will be retained by Web Nows and if applicable, an additional cost will be charged to the client for all work completed beyond what was already paid for shall be paid by the client. All projects that are completed as defined in the scope of the work are non-refundable. If the client has only paid 50% of the project as a down payment and if the project is completed more than 80%, then the client should pay the full agreed proposal amount to Web Nows, if the project gets canceled or if the client is not responding within 2 days of completion. No refund can be given in this scenario.
Web Development & Design Policy
We provide demo websites to our clients so that they can check our quality of work and hence become comfortable before working with us. Before making a payment for our services feel free to contact us if you have any queries. If we have completed the project and uploaded it to the server, no refunds will be issued.
Domain registrations
Domain registrations are not eligible for refunds once booking is complete.
Third-party approval or integration
In case a third party does not approve our customer’s requirements like APIs, tokens, licenses, registrations, PINs,s or business verifications after completing the project from Web Nows, then there will be no refund issued. It takes lots of effort & manpower to develop & set up the system.
- The price of web/software/service is not final as per the quotation sent to the customers. It can be increased or decreased depending on the complexity and time-consuming in the development.
- The price of projects can be increased if clients change their requests more than 3 times during the project development period
- We do not provide the source code of the projects unless there are special requirements & requests from the client side.
- In case if project has been terminated in between the development period, we don’t refund the amount paid by the clients/customers. In this case, if 80% amount has been paid, we will only provide the project source code of the work that has been done till the termination date of that project.
- If there are IT services, then the amount will be refunded within 24 hours of the payment done by the customers/ clients if they mailed us at: support@webnows.com
If you have any queries or suggestions about this refund policy please contact us at on-support@webnows.com
Our refund policy has been designed in such a way that makes easy for our clients to understand. Web Nows will deliver a refund under the circumstances which has been planned in our refund policy. Please read the below refund policies carefully:
Eligibility for refund
At Web Nows, every project is important to us and we handle each project very carefully and with professionalism. We always try to deliver the desired project to our clients at a given time. However, if a client is not satisfied or changed his/her plan regarding the project and wants a refund then he/she would check their eligibility for our refund policy listed below:
Advance Payment
When you are comfortable with taking our service, you have to make a 30% payment in advance for hiring us for any kind of services which we provide. If our client wants to cancel the project within 2 days of advance payment to us then this 30% payment is fully refundable. Please note that after 2 days of advance payment if you cancel the project then this advance money will not be refundable.
Delivery Time & Payment
• Full Refund: In case where the project has not been started or has not been delivered according to the deal.
• Partial Refund: In the case where the project work has already been started and the client in between wants to cancel the project then the total advance money which is 25% will not be refundable.
• No Refund: When full payment is received after successful delivery of the project and then if a client wants to cancel the project then the whole money will be non-refundable.
Change in policy
Web Nows can change this policy from time to time without any prior notice at any time. We request you to review this policy periodically. If any changes occur in our policy then our existing, as well as new client’s, will be agreed with our new policy.